Privacy Policy for Aussie Kitchen Craft
At Aussie Kitchen Craft, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services and our online platform.
1. Information We Collect
We collect various types of information to provide and improve our kitchen furniture manufacturing services, which include custom cabinetry design, manufacturing, and installation, flat-pack solutions, renovations, pantry and storage solutions, and commercial fit-outs.
- Personal Identification Information: This includes information you provide directly to us such as your name, address, email address (sales@aussiekitchencraft.com.au), phone number (+61 2 8114 7000), and any other contact details necessary for project communication.
- Project Specific Information: Details related to your kitchen or commercial fit-out project, including design preferences, measurements, material choices, budget information, and photographic documentation of project sites (with consent).
- Payment Information: While we do not store full credit card details on our servers, we may process transactions through secure third-party payment gateways. We may collect billing addresses and transaction details.
- Technical Data: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and the pages you view on our site. This helps us understand how our platform is used and improve user experience.
- Communication Data: Records of your communications with us, including emails, phone calls, and contact form submissions.
2. How We Use Your Information
We use the collected information for various purposes associated with our core business activities:
- To Provide Services: To design, manufacture, and install kitchen cabinetry, offer flat-pack solutions, conduct renovations, provide pantry and storage solutions, and complete commercial kitchen fit-outs based on your specifications. This includes scheduling appointments, delivering products, and managing installation.
- Communication: To communicate with you regarding your inquiries, quotes, project updates, invoicing, and customer service.
- Improve Our Services: To understand how our services are used, gather feedback, and improve the quality, efficiency, and design of our products and services.
- Marketing and Promotions: To send you updates, promotional materials, or other information about new products or services that may be of interest to you, where you have consented to receive such communications. You can opt-out at any time.
- Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We may disclose your personal information to third parties only in the following circumstances:
- Service Providers: To third-party service providers who assist us in operating our business, such as payment processors, IT service providers, delivery services, and sub-contractors for specialised tasks related to installation or renovation (e.g., plumbers, electricians, stone masons). These providers are contractually bound to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may disclose information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include secure servers, encryption, firewalls, and access controls. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period is determined based on the nature of our relationship with you and relevant legal obligations.
6. Your Rights
Depending on your location and applicable data protection laws (such as GDPR or Australian Privacy Principles), you may have the following rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Deletion: The right to request the deletion of your personal information, subject to certain legal exceptions.
- Objection/Restriction: The right to object to or request restriction of the processing of your personal information.
- Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at the details provided below. We may require specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).
7. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Aussie Kitchen Craft
14 Fairlight Street, Botany, NSW, 2019, Australia
Phone: +61 2 8114 7000